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Businesspeople often express concern about how to go about the process of choosing their business lawyer, so here are some suggested factors to consider. The significance of the answers to any of these questions may vary from client to client, but these relevant areas of inquiry are offered as a starting point for discussion. So, what questions should you ask a business lawyer when considering whether to engage that person’s or firm’s services?
You also might consider whether the lawyer:
Is this the person you’d want to call "my lawyer"?
Note: Most law firms, and indeed most businesses (large and small alike) try to present their customer service as high quality or at least better than that of their competitors. The reality is, however, that their level of attention to client needs (for example, responsiveness to client phone calls and e-mails; appropriate explanation of complex legal matters; and timeliness for appointments and otherwise) usually ranges from mediocre to abysmal. And not everyone can be above average (think about it statistically), so many lawyers fall below even the very low bar of average, in the important realm of responsiveness.
As important as customer service is in most business arenas (whether retail sales, B2C services, or others), it is even more significant when your business is on the line due to B2B legal issues. In these situations, the lawyer's attention to client service becomes of paramount importance, as it constitutes one of the key bases of the attorney-client relationship. You are paying for top-level service and experience, and should not have to compromise your expectations. This is the standard to which you should hold your business dispute resolution lawyer. Your lawyer should be ready to rise to the challenge.
Most law firm websites claim to provide responsive service, and leave it at that. I invite you to surf around my website, both on this page, in the testimonials, in my personal statement page, and elsewhere, to get a sense of the level of importance I place on this key facet of the attorney-client relationship. To cap it off, I invite you to visit two website URLs:
ResponsiveLawyer.com and ResponsiveAttorney.com
I think you'll find that they look familiar....
(Not to put too fine a point on it, but the bottom line is that although lawyers have been online for many years, I was able to obtain these two completely unclaimed and available web domain names in 2007 because none of the million plus lawyers in the country had thought enough of the issue of responsiveness to do so before I did.)
Please note: The information on this website has been prepared by the Law Office of David J. Abeshouse (LODJA) and is provided to inform the reader about the services LODJA offers to clients. It is intended for general information purposes only, and does not constitute legal advice. Links to websites are for your convenience only and do not represent endorsement of those sites; LODJA also is not responsible for the accuracy or propriety of the content of those sites. Although LODJA welcomes your e-mail communications, internet messages may not be secure, and cannot be treated as privileged or confidential information. Use of this web site does not constitute or create an attorney-client relationship. If you require legal advice, please consult with a competent attorney licensed to practice in your jurisdiction. David Abeshouse is licensed only in New York.
Law Office of David J. Abeshouse
626 RXR Plaza
Uniondale, New York 11556
David J. Abeshouse:
Business Dispute Resolution Lawyer, Arbitrator, Mediator, Communicator